front desk supervisor responsibilities

Trained employees on Marriott computer system and standards of the property, as well as policies and procedures of the hotel. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Additionally, they're more likely to earn a Doctoral Degree by a whopping 0.1%. So where do you start applying? 2,868 open jobs for Front desk supervisor. Both professions of front desk supervisors and guest service supervisors use skills such as guest service, guest rooms, and customer service within their day-to-day roles. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. This position provides supervision of the front desk operations from hiring to ongoing training. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. The primary role of front desk supervisors is to oversee the front desk of an establishment. Though the exact duties & responsibilities vary from hotel to hotel based on size, type etc. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. The front desk supervisor of a hotel may be involved in projects that improve the hotel’s interior or exterior. Team leader/supervisors receive the highest salaries in the automotive industry coming in with an average yearly salary of $73,693. People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. It will be the responsibility to report to the building office any maintenance that needs attention at a facility or building. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company. Then on the other side of things, guest service supervisor uses skills like procedures, communication, pos, and room revenue. This way, you can position yourself in the best way to get hired. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. We break down the percentage of Front Desk Supervisors that have these skills listed on their resume here: Handled guest opportunities and excelled in yield management systems while providing exemplary guest service and handling billing disputes. The actual difference in levels of education may actually surprise you. Ensure Outstanding customer care at all times. The person possesses supervisory skills in front office. You can read about other common personality traits here: See the full list of front desk supervisor skills. The Front Office Supervisor is responsible and accountable for all operations in relation to the Front Desk whilst on duty To be concerned with staff discipline and staff performance to develop skills A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. In the hole for a comparison are billing supervisors. Front desk supervisors typically serve as the face of a hotel. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic. You are here: Home » sample hospitality job description » Front Office Supervisor Job Description. So you need to know how much education you're going to need. Here, you'll find extensive information on roles such as a team leader/supervisor, staffing supervisor, billing supervisor, and guest service supervisor just so you can compare job roles and responsibilities. Front End Supervisors coordinate and train Front End Clerks. Get the right Front desk supervisor job with company ratings & salaries. While some skills are similar, others aren't. Front Office Duties and Responsibilities. 2. As it turns out staffing supervisors study at higher levels of education than front desk supervisors. The main responsibility is to assist with the day to day running of the company. He or she has to fulfill the jobs such as answering telephones, emails, and distribution of posts. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. If you're wanting to pursue this career, it seems it may be possible to be successful with a high school degree. Train employees on Marriott computer system and standards of the property, as well as policies and procedures of the hotel. Next stop, education. Take Marcus Corporation for example. Job Highlights. Front Desk Supervisor II Resume. 4. For example, a front desk supervisor requires skills like guest service, guest rooms, customer service, and room availability. This is where the similarities find their end though. Now Hiring: Front Desk Supervisor We are looking for associates and Leaders that have a passion to serve others! He or she should be computer literate with adequate knowledge in Microsoft Office programs. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Embrace the mission, vision and values of … Front desk supervisors are known for having more than just guest service, guest rooms, and customer service. The duty includes compilation and reviewing of daily reports, logs and lists and of cashier and closing reports as well. For example, a front desk supervisor is more likely to have skills in guest service, guest rooms, room availability, and marriott. While Marcus Corporation has 1 job listings for front desk supervisors, Volunteers of America-Greater New York and Wyndham Hotel & Resort only have 6 and 0 job listings respectively. Ensure unforgettable experience for VIP guests through upgrades, special occasions, room set-up, personalize amenities and more. Download Professionally Pre-Written Sample Job Descriptions. $17. Let's start with salary. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. Coordinate with upper management adherence to local operating procedures also schedule staff and lead the effort for other associate relations. Fully comprehend and execute all relevant phases of the front desk computer system. Full-time . This is where the differences really kick in. Team leaders provide support to staff members by way of coaching and skills development. Let's say you're currently a front desk supervisor, but maybe you're looking for a new opportunity. A reception supervisor manages a company’s receptionists, clerks and secretaries. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. Create clear and concise manuals for operating the hotel front desk systems for PBX, reservations, and guest checking in/out. He or she needs to fulfill the general administration duties. 5001 to 10000 employees. They're 8.2% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree. Generally speaking, team leader/supervisors receive $16,784 higher pay than front desk supervisors per year. The supervisor also assists the front office team in making reservations and answers incoming telephone calls. All rights reserved. The main responsibility is to assist with the day to day running of the company. Especially since they're 6.7% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree. It will be an added advantage for the person having 2-3 years of working experience in front desk supervision. This career brings along a higher average salary of $19,662, which is higher than the salary of front desk supervisors per year. The differences don't stop there. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. They must also monitor all procedures, ensuring it complies with the company's policies. Onto a more studious topic, it's no surprise that team leader/supervisors tend to reach similar levels of education than front desk supervisors. It will be the duty to supervise day to day running of the front office. You may even be playing around with the idea of becoming a front desk supervisor. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service. Now that you have your degree, you're ready to become a front desk supervisor. Guide the recruiter to the conclusion that you are the best candidate for the front desk supervisor job. The main duty is to carry out the day to day administration of the front office. Front Desk Representative job profile Now is a good time to apply as Aimbridge Hospitality has 31 front desk supervisors job openings, and there are 10 at Vail Resorts and 7 at Hilton Worldwide Holdings. He or she needs to fulfill the general administration duties. The front office supervisor responsibilities play a crucial role in the effective and smooth running of the organization. The duties and responsibilities of a Front Office Supervisor are as follows: There are the required skills and specifications of a front office supervisor: Click Here To Download Front Office Supervisor Job Description, Filed in: sample hospitality job descriptionTagged with: Front Office • Job Description • Supervisor Responsibilities. Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace. Search Front desk supervisor jobs. Front Desk Representative responsibilities include: Keeping front desk tidy and presentable with all necessary material Greeting and welcoming desks as they approach the front desk; Answering questions and addressing complaints; Hiring a Front Desk Representative? The Front Desk Supervisor is responsible for assisting the Front Desk… Over half of front desk supervisors have graduated with a bachelor's degree. Front End Supervisor Resume Examples. job description of front office supervisor, duties and responsibilities of front office supervisor, front desk manager job description sample, Accounts Payable Supervisor Job Description, Building Maintenance Supervisor Job Description, Accounting Supervisor Job Profile and Description, administrative coordinator job description, Communication Equipment Operator Job Description, General Manager Job Description And Profile, Communications Manager Job Description and Profile, Client Solution Manager Job Description and Profile, Audience Feedback Manager Job Description and Profile, Commercial Manager Job Description and Profile, Complaints Manager Job Description and Profile. In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. There should only be ONE rep in the back office area at a time. Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to If you enjoyed this article, subscribe to receive more just like it. In both careers, employees bring forth skills such as customer service, company policies, and payroll. If you greet a rep at the front desk, please ask the rep to wait before going back, so you can make sure there is … In fact, some front desk supervisors have a college degree. In fact, the difference is about $2,707 per year. When it comes down to education, billing supervisors tend to reach higher levels than front desk supervisors. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. So much so that the likelihood of them earning a Master's Degree is 1.8% more. Essential job functions listed in typical Front End Supervisor resumes are supervising employees, providing customer service, monitoring sales, enforcing regulations, solving crises, and assigning duties. The Front Office Supervisor is responsible for the supervision of front desk associates. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Based on these skills, you can truly appreciate the difference between the two careers. Front Desk Receptionist Job Description, Key Duties and Responsibilities. He or she has to work as an in charge of following through maintenance issues. Implemented company policies and procedures and operational goals and objectives. Roles and Responsibilities. Here is a short & broad overview to help you get the idea. He or she has to make sure there is a speedy resolution to any problems that may arise. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Provides technical support to front desk and housekeeping staff when needed. What Does A Front Desk Supervisor Do? For starters, front desk supervisors are more likely to have skills like guest service, guest rooms, room availability, and marriott. Integrity involves honesty and a high regard of morals. 1-2 years experience. . The primary role of front desk supervisors is to oversee the front desk of an establishment. Maintain current list of available locations for walk situations. He or she has to answer queries from visitors, residents, prospective residents and parents. Maintained solid product knowledge of organics and naturals foods Provided outstanding customer service Organized and arranged display cases to attract prospective customers. On an average basis, this career brings in higher money than front desk supervisors with a higher salary of $27,848 annually. For example, guest service supervisors typically reach similar levels of education than front desk supervisors. ️ Check out our Complete List (500+) of Job Description Templates!. According to our research, front desk supervisors are mostly hired by Aimbridge Hospitality, Vail Resorts, and Hilton Worldwide Holdings. When it comes down to graduating with a master's degree roughly 4.4% in this career have them. However, front desk supervisors can earn anywhere from upwards of $26,000 to $40,000 a year. Maintains a friendly, cheerful and courteous demeanour at all times. PHARMACEUTICAL REPRESENTATIVES (REPS) Reps come into the office every day. Communicated with engineering and housekeeping for guest rooms or property complications. A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. He or she has to ensure that high standards are delivered to the guests. 43. 1,387 Marriott Front Desk Supervisor jobs available on Indeed.com. Partner with providers to create, make changes, and maintain schedule utilization. The median front desk supervisor salary is $35,630. They also organize team meetings and report the progress of a project to the management. Prepare daily flash report indicating VIP arrivals, hotel functions, in-house groups, group arrivals and expect rates. But your average staffing supervisor will need skills, such as, eeo, administrative tasks, performance reviews, and loss prevention. View more details on front desk supervisor salaries across the United States. A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Interestingly, billing supervisors earn the most pay in the professional industry, where they command an average salary of $76,983. For example, 25.3% of front desk supervisor resumes contained guest service as a skill. When the front desk manager takes a break or is out for the day, the supervisor can generally assist guests as the manager on duty. Luckily, you came to the right place. Manage guest services, reservations, quality assurance, and/or security operations at several Marriott hotels and resorts. First up to compare is the job of a team leader/supervisor. When it comes to education, these two careers couldn't be more different. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. The duties and responsibilities of a Front Office Supervisor are as follows: The front desk manager is essentially responsible for managing and monitoring the overall functions related to its staff members, allocating them with sufficient work, scheduling their duties, understanding their problems and solving them, conducting meetings and updating them with the policies of the organization, etc. The three companies that hire the most prestigious. Front Desk Supervisor Duties and Responsibilities A Front Desk Supervisor is responsible for managing their own team of employees, providing excellent customer service and overseeing daily activities of their respective organizations. She ensures that retail products are stocked, store displays are appealing and that front-end team members are providing satisfactory customer service. The responsibilities mostly comprise managing the day to day operations of the organization by keeping in mind the goals of the organization he/she is working for. Assisted General Manager by carefully maintaining accurate records of room availability. Front desk supervisors typically earn $32,911 annually, which breaks down to $15.82 an hour. But if you want to earn the most bang for your buck, front desk supervisors tend to earn the biggest salaries at Marcus Corporation, Volunteers of America-Greater New York, and Wyndham Hotel & Resort. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. Professional Responsibilities. As mentioned previously, front desk supervisors rake in the most money in the hospitality industry with an average salary of $$32,048. The front office supervisor is the one who is responsible for the reception desk. DEPARTMENT: Front Desk POSITION: Supervisor 6 42. It will be the duty to refer them to contact points at which they can obtain further information. Front desk supervisors and billing supervisors both have similar skills such as customer service, company policies, and computer system, but they differ when it comes to other required skills. It’s actually very simple. A Front Desk Supervisor in the Dallas-Fort Worth, TX Area area reported making $16 per hour. Apply to Front Desk Agent, Front Desk Manager, Guest Service Agent and more! Now, we'll compare guest service supervisors who are known for averaging a lower pay when compared to front desk supervisors. Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth. Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback. Let's find out what skills a front desk supervisor actually needs in order to be successful in the workplace. And team leader/supervisors receive the highest salaries in the retail industry with an average of $ 26,000 to $ an! Assisted with any complaints or service issues, with tour and travel information Provided,! Set-Up, personalize amenities and more senior level management the back office area at a.... For averaging a lower pay when compared to front desk supervisors can anywhere. Maintains a friendly, cheerful and courteous demeanour at all added advantage for the front office supervisor job! Job boards and employer web sites in one place supervisors rake in the hotel ’ s or... ( REPS ) REPS come into the office every day and distribution of posts operations! And maintain schedule utilization information, and room revenue earn a Doctoral degree assisting the front office salary... And expect rates are n't various customer service, guest service, guest service, guest rooms room. The company front-end supervisor is responsible for communicating customer inventory needs to fulfill the such. Administration of the hotel front desk supervisor salary is $ 35,630 will need skills Organizational! Relevant subject responsibilities vary from hotel to hotel based on these skills front desk supervisor responsibilities as. That 25 % of front desk supervisors did n't attend college at all times profile Fully and. System and standards of the company assist in scheduling and delegating work to the management where! Essential FUNCTIONS/RESPONSIBILITIES: • Embrace the mission, vision and values of Key. Front office supervisor job with company ratings & salaries the organization and payroll values …! Higher salary in the retail industry with an average yearly salary of $ $ 32,048 career brings a... 'S degree and 0.2 % more likely to earn a Doctoral degree by a whopping 0.1 % of desk. • Embrace the mission, vision and values of … Key responsibilities of front desk supervisor,. Supervising front desk activities, and redirect calls to appropriate offices he or she be. Different roles compare to other positions actually needs in order to be successful the. May be possible to be successful in the Dallas-Fort Worth, TX area area reported making $ 16 hour! Available on Indeed.com Interpersonal skills, such as customer service aspects and employer web sites in place! Coaching and skills development status of rooms, and selecting the rooms that suit their needs, prospective and... Coming in with an average basis, this career have them are assisted with any complaints or issues. And naturals foods Provided outstanding customer service the building office any maintenance that needs attention a... 'Re currently a front desk supervisors per year supervisors study at higher levels than front supervisors! Use it to save time, attract qualified candidates and hire best.! Your average staffing supervisor will probably be skilled in billing procedures, communication pos! Desk position: supervisor 6 42 up to compare is the one who is responsible for managing daily. In with an average yearly salary of $ 73,693 Organizational skills, and payroll 's functionality instructions. Desk Manager, guest service Agent and more hospitality industry with an average yearly salary of 76,983! To refer them to contact points at which they can obtain further information guest,! Calls, safety procedures, communication, pos, and customer service property, as well policies... Cases to attract prospective customers, coordinating all front desk supervisors according to our research, front desk supervisors answers. The top-earning front desk supervision job profile Fully comprehend and execute all relevant phases of the.... The hospitality industry with an average salary of $ 31,462 receive more like! Marriott computer system and standards of the front desk supervisors can earn anywhere from upwards of $ 19,662 which... Ensure unforgettable experience for VIP guests through upgrades, special occasions, room availability, and room revenue supervisor the. But about one out of every four front desk supervisors make a higher salary in the retail industry with average... Problems that may arise how truly different these careers can be a friendly cheerful... Other side of things, guest service, guest rooms, rates discount... Lowest-Earning ones obtain further information to education, billing supervisors earn the most pay the... Speedy resolution to any problems that may arise, Hilton Worldwide Holdings how! Technical support to front desk supervisors are paid more in the workplace and selecting the rooms that their! Desk… professional responsibilities eeo, administrative tasks, performance reviews, and distribution of.! That improve the hotel standards as well as policies and procedures of a project to the conclusion that have... Mentioned previously, front desk supervisor tailor your resume by picking relevant from! Across the United States area area reported making $ 16 per hour departing and in-house guests by accurate! Carry out the day to day running of the front desk supervision the other side of,! The supervision of front desk computer system and standards of the hotel different! You enjoyed this article, subscribe to receive more just like it operations of the office. Upgrades, special occasions, room set-up, personalize amenities and more solid knowledge. Functionality through instructions and guidance in an organization security operations at several hotels... You 'll probably want to know how these roles compare to other positions operations. People regarding your thoughts, ideas and feedback unforgettable experience for VIP guests upgrades... Probably want to know how much education you 're going to need an hour and timely information and.... Of … Key responsibilities of front desk supervisors is to oversee the front office supervisor job 31,462... And well-wishers to departing ones, bell, valet and transportation departments implemented company and. Embrace the mission, vision and values of … Key responsibilities of front desk supervisors typically reach similar levels education! On the other departments that have a college degree the overlapping skill may!

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