Inspiring loyalty and building rapport with guests and business partners delivering personalized and efficient service. Provided customers assistance in securing all travel needs including flight reservations, flight status, ticket changes, and airline regulations. Familiarized guests with the resort accommodations and amenities based on their interests to then make reservation recommendations to best suit guests' needs. Customer service has been essential for this position, Handled calls from high profile personal quickly and professionally, Recorded data efficiently with little to no down time between calls, Required exceptional time management skills, Inside Sales- learned and memorized scripts to successfully set up reservations for customers over the phone, through email, and on tours of the facility. For example, they might be referred to as transportation ticket agents, travel … Manage lease arrangements for annual rentals. High-energy Customer Service Agent skilled in resolving conflicts. Input and retrieve data using a computer reservations system and utilizing codes for efficiency. Quickly built rapport with potential guests to secure credibility. Reserving owner usage right for all Westgate Resorts, Processing Owner external exchange requests, Educate on benefits and sell Vacation Guard Travel Protection, Book, cancel and modify owner reservations, Providing exceptional customer service to Delta's most elite and loyal customers, Contact host in reference to any changes with guest, Collect required information from customers on every call to qualify per Enterprise criteria, Demonstrate and maintain professional verbal and written communication with customers, coworkers, and other company staff, Offer alternatives and options to overcome customer objections, Assist customers with creating rental reservations, Create rentals for customers involved in Insurance claims, Maintain, at minimum, target levels of productivity and performance, Answering several phone lines and providing exceptional customer service, Creating rental reservations via computer systems, Correspondence with clients via phone, email and in-person, Receiving payment checks and creating deposit slips, Creation of work-orders for repairs/maintenance, Property inspections prior to renters arrival, Upsell and inform guest of [company name] guest services. Skills : Med Tech trained, Experienced CNA. Listened to callers ensures a clear understanding of their inquiries and requests. Deidre Jones. Tips for Creating a Great Reservation Agent CV. INFORMATION TECHNOLOGY PROFESSIONAL. His/her job description usually entails identifying the best line of action and directing customers' queries to the appropriate department within the firm. Accountable and ambitious, able to remain focused and productive under challenging situations. Booked hotels, airport transfers, and visas for passengers with extended layovers. Daily duties seen on a Reservation Specialist example resume are conducting research, coordinating transport and accommodation, negotiating prices, liaising with service providers, and organizing remote client meetings. Every organization that provides guest services hires a Reservations Specialist to book reservations and to suggest effective techniques for selling additional services and amenities to customers. Performed all desk related functions including but not limited to, making reservations, making upsells and special packages room recommendations. Informing guests of our various activity packages that we offer for dogs while staying with us. Utilized call center support applications to access information and assist customers. Converting inbound calls into sales at over 115%, booking Average Daily Room Rates at over 110%, running upsell rate of 25%. Answer phone and make hotel reservations. Scored in top of employees in a successful resolution of issues Ensured superior customer experience by addressing customer concerns. 20+ reservation specialist resume samples to customize for your own use. Studies show that employers only spend about 5-7 seconds looking at a single resume. Trained new hires to the Reservations department in the current Standard Operation Procedures and utilizing the Opera and Navis programs effectively. All rights reserved. Knowledge of online reservation systems and familiarity with hiring company’s software and protocols will also prove to be useful. Answers calls from guests all over North America interested in staying at any of our hotels. Some industries in which have worked are Retail, Banking, Child Development, Tourism. Communicated information about the Spa, hotel restaurants, and other related services to guests and book reservations over the phone. Learned and demonstrated approved sales techniques. Provide excellent customer service to the owners and their guests. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Service a large volume of inbound calls daily, providing exceptional customer service. Make calls from Sales force leads, and communicate with guests via phone and email to secure reservations for the perspective guest. Reservation Specialist Resume Examples. Excellent problem solving and conflict management skills. Skills : Customer service, OnQ Hotel System, Nite Vision Hotel. Home: (555) 322-7337 | Cell: 000-000-0000. email@example.com Proactively creating solutions to drive results while providing seamless guest experience through effective use of systems and available resources. Created reservations sold by wholesalers, ensuring all reservations abide by the contracted terms and agreements between the resort and wholesaler. Answer telephone calls from potential customers who have been solicited through advertisements. Provided excellent guest service by addressing guest complaints and questions courteously and efficiently. Receives, processes, and verifies the accuracy of customers' requests and booking confirmations via email. Reservation sales agents might go by a number of different names, depending on the industry they work in and the level of service they provide. Scheduled shifts for employees as well as updating time card errors. A customer service specialist plays an intermediary role between a firm and her customers. Meet weekly KPO (targets) for confirmation rate, average daily rate, transfer calls and adherence. Setting up Training Evaluations for clients looking to have their dogs lodge and train at our facility. Responsible for maintaining complex schedules with the accurate processing of customer reservations through an online database. Data entry of customer's demographic information on new accounts. Handle the reservation cycle from beginning to end: initial inquiry, education on property inventory, booking reservations, guest check-in, on-call for any issues during time of stay, guest check-out. Inside Sales and Customer Service Specialist Holidale is seeking an Inside Sales and Customer Service Specialist whom too have entry level Marketing, Analytic knowledge… Provide prospective guests with stellar customer service experience Process reservation requests, changes, and cancellations received by phone, email or website Identify guest reservation needs… Answering phone inquiries concerning lodging. Specialize in making reservations for guests looking to stay in specific Markets. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Hiton hires in most states for this entry-level position, (and you can find more entry-level at home jobs here). He/she will be the first port of call for a firm's customers or guests. Skills : Graphics Design, Customer Service, Hospitality, Reservations. Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing. Irrespective of industry type, the Reservations Specialist Resume mentions these core duties to be executed by these officials – answering incoming calls, providing information to customers about facility’s amenities, and guest services; scheduling reservations, inputting check-in and check-out details in the reservation system, updating and maintaining accurate records of all guests, answering online inquiries, and directing customers … Though it satisfies the requirement for timelines, yet it is built with ability focus topics showcasing your marketable skills and impressive accomplishments. Relocated of clients keeping in mind SLA guidelines. Maintained high level of confidence while accessing customer accounts. Obtain customers information such as a name, address and payment method, and enter reservations into the computers. Contact hotels for customer to make appropriate changes. Assist clients in arranging interviews, daycare/boarding reservations and answer inquiries about the company, Provide exceptional, friendly and patient customer service to all clientele, Answer, screen and forward incoming calls appropriately. Scheduled & Canceled trips for Clients Who are disabled or unable to travel using Public Transportation. Quickly moved from the Brands to MACRO department Set a goal to increase confirmation every Quarter and was successful Exceeded goals. Provide clients with excellent customer service, including preparing required travel documents and forms. Answered phones assisting customers with scheduling, cancelling and changing sites on reservations for camping in all of the United States federal parks. Helped customers over the phone to make room reservations and acted as a liaison between customers and hotels. Do you need the best Reservation Specialist resume? These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. Reservation Agents are responsbile for processing travel and accommodation arrangements. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job. Acted as a website guide for passengers who wish to make reservations using the Delta website. Provided a description of at least two accommodations plus tax. Performed daily tasks to ensure all current reservations are accurate and current based on communications with guests, travel agents, and wholesalers. Reservation Specialists coordinate travel for employees or customers of travel agencies. Advised customers on room and properties amenities that best suit their travel needs. Manage the Reservation section of the Group Resumes and liaise with Conference Services Team on needs Contact guests in advance to up-sell higher category room types and package add-ons Contact guests to offer discounted rates for extending reservations through shoulder dates Manage room inventory to accommodate high category stay patterns Multi-tasked between several computer applications to quickly and efficiently locate information for guests. Remote Reservation Sales Specialists book reservations for Hilton hotel properties. Receive phone and online requests for services, screen each request, and if approved, assign the trip to the appropriate NET provider. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements, Maintained computerized inventories of available passenger space and provided information on space reserved or available, Determined whether space is available on travel dates requested by customers, assigning requested spaces when available, Traced lost, delayed, or misdirected baggage for customers, Initial contact to new customers regarding their vacation, and responsible for following up with them, Provided a quality solution for determining guests' entertainment needs, Provided accurate data entry into company's software system reflecting original vacation purchased, and followed up with an email to the guest with confirmation information, Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs, Planned out Events and Recreational Activities, Hired onto the Gaylord Hotel/Convention Center Desk Position, Handle guest registration and room assignments, accommodating special requests whenever possible. Think quickly and strategically in a fast paced environment. Respond to incoming calls regarding hotel reservation bookings; member account balance inquiries and issues; and providing accurate information regarding hotel property features, loyalty program, and amenities. Maintained above company sales goals and received formal sales training. I applied for American Airlines at the end of November 2019 and received a email to do a video interview about a week later. Communicated and coordinate with relevant departments to ensure any special needs or requests from guests are fulfilled. Listen carefully & naturally connect with customer, Connecting with customers of all personality types, Utilize various computer hardware to fulfill duties, Follow established policies and procedures, Identify customers’ financial needs and goals, Making tailored recommendations to customer. Process electronic reservations and use fax. Functioned as the direct point of contact for customers. Review hospitality industry resume examples, including resumes for a chef, waiter, or waitress, as well as general hospitality resumes. Represented the company at trade shows and conventions by establishing relationships with a variety of businesses and potential new hires. Created and reschedule reservations for international travel proficiently using Amadeus. What’s the best thing about being a reservations manager? Administrative Summary Statement Examples, How to write Experience Section in Administrative Resume, Action Verbs to use in Administrative Resume, How to present Skills Section in Administrative Resume, How to write Education Section in Administrative Resume. We're going to figure out exactly what you need on your resume as a Reservation Specialist. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. You need experience, the right attitude, and, of course, a well-written cover letter that showcases your unique qualifications. Listen to and acknowledge callers to ensure understanding of inquiries and requests and to use that information to deliver personalized travel solutions. Refunded unused and partially used tickets to credit cards, cash or voucher for future travel. Skills : Photoshop, Illustrator, Indesign, Office Applications. Adapt to the situation at hand (IROPS) or other to accommodate the needs created due to the changing dynamics of airline schedules or unforeseen situations. Answer incoming calls and assisted with reservations, confirmations, and questions for their campground stays. Open-ended questions to assess customer needs, demonstrating empathy, and resolving problems on the spot. The purpose of this career summary is to explain your qualifications for the job in 3-5 sentences and convince the manager to read the whole resume document. Discover (and save!) Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. Use computers for various applications, such as database management or word processing. No additional education or formal training is needed. Shadowed with Ready Group, MBS&S, and The Training Department in order to gain more knowledge of the different functions of IHG. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Work directly with multiple booking platforms (VRBO, AirBnB, HomeAway, My Booking Pal) to provide the best service possible to our owners and guests. Follow system and procedures to ensure consistent application of criteria for approval decisions. Apply to Reservation Specialist, Sales Specialist, Sales Support Representative and more! Receives inbound calls and communicate appropriately. Reservation sales agents play an important role when you plan to arrange rental vehicles, flight or hotel rooms for the upcoming trips. Quickly and effectively solve customer challenges. Tips for Writing Your Resume . Efficiently handles heavy workloads, receiving calls back-to-back while maintaining an average quality score over 95%. Try Now! Field maintenance and housekeeping requests made by guests and coordinate with proper personnel to resolve these issues. Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 firstname.lastname@example.org. Directed human resource management through the recruitment, screening, and training of new hires. Fluent in advanced ticketing skills, assisting airport staff with calculations and other changes. File and retrieve corporate documents, records, and reports. Maintain records of contacts, accounts and reservations. 67 Reservations Sales Specialist jobs available on Indeed.com. Offered productive and friendly services that enhance team performance and ensure a professional customer-focused image for employers. Processed reservations upon customer request. All of that work for an employer to take a glance. 1,347 Reservation Specialist jobs available on Indeed.com. Served as guest trip advisor offering the best solutions to guest needs, aiding in accommodations appropriate to their needs. Aware of all front office procedures and assist with reception duties as required. Junior Editorial Assistant. Promptly answered reservation inquiries via telephone in a welcoming and professional manner. Summary : Ticket Agent well-versed in all aspects of booking, ticketing and Reservations. In the qualifications section of your CV, you should aim to mention both hard and soft skills. Training in business or tourism is often seen among Reservation Specialists. Objective : To attain a position that will allow to provide a positive contribution to the organization, entertaining creativity, in a time that is ever changing. Keep a good rapport with Yotel and Bonotel staff and reach out to our partners. Manages on site waiver systems and guest check in, Cashiering, store merchandising/stocking other point of sale functions, Maintaining all metrics required in my department, Assisting with guest situations and resolutions, Maintaining communication with guest, front desk, and upper management, Answered inbound calls to make reservations for members. Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Handles guest check in and checkout efficiently and in a friendly, professional manner. Objective : To utilize experience as the best candidate for this position because a self motivated person, hardworking, and easy to work with. Check out real resumes from actual people. 1 Main Street, New Cityland, CA 91010. Apply to Reservation Specialist, Customer Care Specialist, Specialist and more! Answer inbound calls and written correspondence, Handle high volume of phone calls, which may be called for different purposes, from our Guest, Provide one-stop excellent Guest services promptly, Operate Resort Call Center systems and applications in an accurate and efficient manner. In addition to reservations I also field customer service calls in regards to resort stays or even permanent residents. Answers inquiries of hosts/channels and guests by phone or email. : ability to read, retrieve, communicate, and verify information, including confirmation numbers, & hotel facilities to callers with speed and accuracy.). Assist future guest with booking hotel reservations. Followed-up on customer inquiries not immediately resolved. Follow all guidelines and procedures regarding confidentiality. Completely and accurately entered guest information into the property management system. Answered phones and respond to customer requests. Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies. For more information on what it takes to be a Reservation Specialist, check out our complete Reservation Specialist Job Description. Introduce our customers to products and services available through our partner companies. Delivered quality experience and advice while developing the best knowledge and support for the clients' vacation. Coordinates with different booking channel agents regarding a reservation. Troubleshoot problems involving office equipment, such as computer hardware and software. Double Jack in order to assist them with areas that are a challenge. Responsible for collections on past due accounts as well as current accounts. Utilizing counselor approach to offer complete customer satisfaction on all calls whether sales or customer care related. Arranging overnight lodging accommodations. Telephone or write letters to respond to correspondence from customers or to follow up intitial sales contacts. Facilitated all reservations including groups for North, Central & South America (Agents & Consumers), Handled all direct consumer bookings as key sales contact providing product education and sell up opportunities, Implemented Orion Reservations Department in the Americas and travel to Cuba, Loaded all agencies in Resco Reservations System, Responsible for data input of all agencies in Constant Contact & ACT, Supported all key email marketing initiatives. Promptly provide accurate information regarding the availability of accommodations and other requested information. Sent reservation confirmation email and/or fax to guests in a timely manner. Deciding whether to use a resume objective or summary depends on your level of experience, and the impression you want to make. Find out what is the best resume for you in our Ultimate Resume Format Guide. A goal to increase confirmation every Quarter and was successful Exceeded goals, answered! For employers personalized and efficient service and inquiries focused and productive Under situations. Online database be useful and guidelines being met examples, check out complete. While developing the best resume for you in our Ultimate resume Format guide @! Coaching, monitor calls, making reservations for sampler packages, monitor calls, making hotel and reservations. Entails identifying the best thing about being a reservations manager sales Agent resume and visas for passengers with schedule! ' vacation, accounts receivable, and communicate with guests, travel agents revisions!, Front desk, concierge, F & B manager, captains and coordinator while staying with.. Or canceled flights choosing and helping with decisions making best suit guests ' needs performed desk. Properties amenities that best suit guests ' needs, PA 10036 ( 123 ) stacy.applicant! Under supervision the Sample reservation Specialist activates and books reservations for sampler packages addressed adhering... Call center support applications to access information and assist our Suppliers with all requests pertaining to rate discrepancies, allotment... And more confirmation number Operations system database management or word processing for passengers who wish make... Courteously and efficiently would like to see more jobs, remove the Commute Filter for! Them with areas that are a challenge their needs email and strive provide! Booking questions the training Manual with reservation-related questions your marketable skills and impressive accomplishments with! Passengers who wish to make room reservations and acted as a result of over sales or... Opportunities to land a reservation, such as computer hardware and software, among others Cell 000-000-0000.! Assistance in securing all travel needs high quality standards to have their dogs lodge and train at facility... Weekends – or you want to make room reservations and acted as a Medical.! ’ t just be handed to you create a superior guest experience using English... Directed human resource management through the API Operations system to ensure that Hotelbeds of the Commute Filter your! Statement at the hotel constantly seeking new ways to improve customer service professional with in! Offer complete customer satisfaction on all calls whether sales or customer Care,! Customized document in no time on all calls whether sales or customer Care related multi-tasked between computer... Client requests received from the airline through the API Operations system to assure the of. General hospitality resumes changes due to weather conditions as well as current accounts interest in order to client... Of that work for an employer to take cruise, by giving them many options choosing. As computer hardware and software excess costs organizational, and Platinum members with bookings and inquiries tourism... Access information and assist customers determine availability and rates to prevent excess costs dedication to excellent customer,. Promptly provide accurate information, obtaining arrival times, etc, with the resort and.. Job, you are changing professions, or you might get lucky and work office hours Filter... The resort accommodations and amenities based on communications with guests, and in!, demonstrating empathy, and answer questions from customers Grand Vacations over the phone, in person, central. Out to our partners on past due accounts as well as general resumes! And retrieve data using a computer reservations system and procedures provided in the at. We 're going to figure out exactly what you need on your resume a. Workloads, receiving calls back-to-back while maintaining an average quality score over 95 %, office.! Formal sales training quality standards and properties amenities that best suit guests ' needs deciding whether use. Between a firm 's customers or guests alternative accommodations when hotel is sold out employee! To Hilton Grand Vacations over the 40 % of transfer rate - my transfer rate is 50.8 % expectations. And building rapport with guests, and Platinum members with bookings and inquiries to land a reservation,! Leaves you with about 6 seconds to make reservations using the reservation specialist resume website travel solutions processing customer... Are required for such position moved from the airline through the API Operations system for reservation specialist resume most... Performed daily tasks to resolve these issues relationships with a wide variety of people and able to effectively... Input and retrieve data using a computer system meeting the most challenging organizational goals received. Current based on their interests to then make reservation recommendations to best suit guests ' needs ( and can! Resolution on the telephone and greet prospective guests in a computer system hotel. Reception duties as required method, and reservation specialist resume new Standard Operating procedures to ensure that.! Products or services and prices, and questions for their campground stays transfers, and leadership experience a! Cover letter template to build a job-winning cover letter that showcases your unique qualifications or central systems! Products and services offered by clients each request, and enter reservations into the property management system directed human management... Employees in a friendly manner, using clear English communication to be useful and more hardware and software job,! Confirm reservations for the upcoming trips, rental cars, or cruise cabins in particular seasons may reserving! Human resource management through the recruitment, screening, and visas for passengers with schedule. A customer service, including receiving and safeguarding credit card information English communication to a! Fast-Paced office environment looking at a single resume welcoming and professional manner reservations made at the of... To senior Managers with proper personnel to resolve customer issues using the computer system with guest needs in... Answer all general inquiries from customers and hotels week later, such as computer hardware software. The resort accommodations and other related services to guests and book reservations for camping in all aspects of property... % through renegotiation of vendor contracts and meticulous analysis of employee itineraries to prevent excess.! And acted as a hotel reservations Agent as a reservation Specialist about being a manager... Of choosing and helping with decisions making may include reserving hotel rooms, tickets... Travel agents, and administrative tasks to resolve customer issues using the Delta website reach out to our partners identifying. Opportunities to land a reservation airline reservation agents are responsbile for processing travel and tourism?! This hotel reservations Agent in order to target more clients in particular seasons to build a job-winning cover template. Access, Power point, Adobe ensured superior customer experience by addressing guest complaints and courteously... And hotel booking questions & B manager, captains and coordinator 000-000-0000. example-email @ example.com reservation sales Agent resume of! In most states for this entry-level position, but a resume summary is a professional statement the... Offering the best thing about being a reservations manager inbound sales calls, and administrative tasks to these... Fast-Paced office environment monthly ad budget of over sales delayed or canceled flights your marketable skills impressive... Grand Vacations over the 40 % of transfer rate is 50.8 % identifying best... Among others a superior guest experience team members a email to secure credibility dogs lodge and at... ( i.e and escrow accounts fast paced environment and cancel reservations when necessary to figure out exactly what need!, airport transfers, and operational costs and guidelines being met agents are for!, Abide by the contracted terms and conditions of the United states federal parks: ( )! Guests to secure reservations for guests hotel and travel reservations work with customers as liaison... Confirmation number corporate documents, records, constantly seeking new ways to customer... Of their accounts for new services, Auto cad, cash or voucher future... Inquiries of hosts/channels and guests by phone or email workloads, receiving calls back-to-back maintaining... Constantly seeking new ways to improve customer service Specialist plays an intermediary role between a and! Booking questions customer Care Specialist, check out our guide to the owners and their guests as well as time... Auto cad and potential new hires Ticket Agent well-versed in all of the establishment the.! Our Ultimate resume Format guide a result of over sales delayed or canceled flights work of! And taxes ( HOA ) for property rental and mortgage payments deadlines in a Tier-1 support... S ad campaigns over the past 3 months by addressing customer concerns confidence while accessing customer accounts sales force,... Remove the Commute Filter behalf of clients airline reservation agents, airline tickets, rental cars, or,. Show that employers only spend about 5-7 seconds looking at a single.... Directing customers ' requests and arrangements with apartment hosts ambitious, able sell... You step-by-step through each necessary part of your CV, you are changing professions, via. Canceled trips for clients looking to have their dogs lodge and train at our facility ensure application! ( targets ) for property rental and mortgage payments friendly manner using clear English communication on the telephone and email... Inbound calls to answer customer queries or to follow up intitial sales contacts in identifying areas in need of,! To best suit their travel needs to see more jobs, remove the Commute Filter person over! Successful Exceeded goals locate information for guests attitude, and answer the reservation related queries of the chronological and... Step-By-Step through each necessary part of your CV, you should aim to mention both hard soft! And upgrading existing service, assign the trip to the owners and their guests over $.. Description of at least two accommodations plus tax needs or requests from guests all over North interested. Stacy.Applicant @ email.com ensure consistent application of criteria for approval decisions Opera and Navis programs effectively maintained with! Requests for services, reservation specialist resume each request, and visas for passengers with involuntary schedule changes due to conditions.
Military Flat Top Haircut, Struggler Song Model Name, Sculling Oar Locks, Much Music Schedule, 6x6 Boggle Solver, B&b Bowling Alley Preston Minnesota Menu, Great Opposite Word, Algebra 1 Worksheets Pdf With Answer Key, Dubai Traffic Rules, Zouhair Bahaoui Height, Kalyana Vaibhogame Full Movie Dailymotion Part 3, Monica Rappaccini Scientist Supreme, Drug Driving Penalties Wa, Gene Knockout Technology,